The Wranglers Loyalty Program Terms and Conditions
Howdy, friends! Welcome to The Wranglers, our way of sayin' thanks for choosing Tom's Hay Farm for your hay, feed, dates, and needs. We're glad you're here — these Terms keep things fair and simple for everyone. By joining or participating, you agree to them just as they are. If something doesn't sit right, feel free to reach out—we're always happy to chat.
General Overview
The Wranglers Loyalty Program is sponsored and administered by Tom's Hay Farm and is available to U.S. residents who are 18 years of age or older (or the age of majority in their state of residence, if higher). The program allows participants to earn points on purchases and certain actions, which can be redeemed for discounts on future purchases. No purchase is required to join, and membership is free for eligible individuals. Tom's Hay Farm is solely responsible for operating the program and processing redemptions. Qualifying purchases must be made through www.tomshayfarm.com or via customer support.
Tom's Hay Farm reserves the right to modify these Terms and Conditions at any time by posting the updated version on the website. No individual notice will be provided, so please check periodically for changes. Significant modifications may be communicated via email if an address is on file. The program may be suspended, altered, or terminated at Tom's Hay Farm's discretion, with earned points honored to the extent feasible. Points have no cash value outside of redemptions and cannot be transferred or sold.
Membership Eligibility and Enrollment
The program is open to all eligible individuals except resellers (those purchasing products for resale or commercial profit, such as wholesalers). Resellers are not permitted to participate, and membership may be revoked if reseller activity is identified. The program is intended for individual consumers, including farmers and rural households using products for personal or non-commercial purposes.
To enroll, create a free account on the website by providing your name, email address, and phone number, or sign up during checkout. A valid email address is required for communications and rewards notifications. Only one membership per person is allowed; multiple accounts may result in cancellation and forfeiture of points. Accounts cannot be combined, and providing false information may lead to termination. By enrolling, you consent to the collection and use of your information in accordance with our Privacy Policy (available on the website).
Participants will receive marketing communications, but may unsubscribe at any time via the provided link, though program-related notifications (such as point balances) will continue. Tax-exempt customers (e.g., for agricultural use) should provide exemption details during enrollment for proper account linkage.
Earning and Redeeming Points
Participants earn 1 point for every $1 spent on eligible products (excluding taxes, shipping, and gift cards). Additional points may be earned for actions such as leaving a review, referring a friend who makes a purchase, or sharing an approved farm tip on the community page. Points are credited to the account after the transaction or action is processed, typically within a few days.
Points can be redeemed at a rate of 100 points for $1 off on any future purchase (e.g., 500 points for $5 off). There is no minimum redemption amount, and points can be combined. Points expire after 12 months of account inactivity (e.g., no logins or purchases). Special redemptions, such as free samples or merchandise, may be offered on a limited basis while supplies last.
Limitations and Exclusions
Points are not earned on returns, refunds, or ineligible items, and may be deducted accordingly. Retroactive points for prior purchases are not available. The program may not be combined with certain promotions, as indicated at checkout. Tom's Hay Farm reserves the right to limit redemptions or adjust points in cases of errors, fraud, or abuse (e.g., excessive purchases intended to exploit the system). Suspicious activity may result in account suspension or termination, with points forfeited, at Tom's Hay Farm's sole discretion.
Termination and Cancellation
Participants may cancel their membership at any time by contacting support at tomshayfarm@tomshayfarm.com or through their account settings. Cancellation may take up to 4 weeks to process, after which the membership ends and any unredeemed points or benefits are forfeited, with no option for reinstatement or transfer.
Tom's Hay Farm may terminate a membership or the program for any reason, including violations, fraud, or technical issues. In such cases, no liability is assumed, and earned points may or may not be redeemable at Tom's Hay Farm's discretion.
Privacy and Data
Tom's Hay Farm respects participant privacy. Information collected through the program is handled in accordance with our Privacy Policy. By participating, you consent to the collection and use of data such as your email and purchase history to administer the program, provide personalized offers, and improve services. Data will not be shared with third parties except as necessary for operations (e.g., shipping or payment processing). Participants may update their information at any time through their account.
Disclaimers and Liability
The program is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose. Tom's Hay Farm is not liable for any damages arising from the program, including but not limited to lost profits, data loss, or indirect harms. In the event of issues (e.g., point discrepancies), Tom's Hay Farm's maximum obligation is to correct the error or provide equivalent value at its discretion.
These Terms are governed by the laws of [your state, e.g., California], without regard to conflict of laws principles. Any disputes will be resolved in the courts of [your county/city], and participants consent to that jurisdiction. If any provision is found invalid, the remaining terms remain in effect.
